Title: Change or cancel your plan | OneForm > Upgrade, move to a smaller plan, switch between monthly and yearly, cancel, and manage your card and invoices. Source: https://oneform.si/help/billing/change-or-cancel-your-plan/ --- 1. [Help Center](https://oneform.si/help/) 2. [Plans and billing](https://oneform.si/help/billing/) 3. Change or cancel your plan [View as Markdown](https://oneform.si/help/billing/change-or-cancel-your-plan.md) # Change or cancel your plan Upgrade, move to a smaller plan, switch between monthly and yearly, cancel, and manage your card and invoices. Owners onlyUpdated October 22, 2026 · 3 min read [Compare plans ↗](https://app.oneform.si/upgrade?help=change-or-cancel-your-plan)[Open Billing ↗](https://app.oneform.si/billing?help=change-or-cancel-your-plan) You can change your plan whenever you like. Upgrades apply straight away. A move to a smaller plan, or a cancellation, waits until the end of the period you've paid for, so you keep what you paid for. ## Before you start Only the firm's owner can change the plan, buy tokens or update the card. Everyone else sees the plans and **Billing** but can't change them. Prices are on the [pricing page](https://oneform.si/pricing/). ## Upgrade 1. Go to [Upgrade](https://app.oneform.si/upgrade), or click **Upgrade** at the top right of OneForm. 2. Choose **Monthly** or **Yearly** at the top. 3. On the plan you want, click **Upgrade to …**. 4. If this is your first paid plan, pay by card at checkout. Payments go through Stripe. 5. If you already pay for a plan, check what's charged now and click **Pay … and upgrade** (or **Confirm** when nothing more is due). The new plan starts straight away. You pay only the difference for the rest of your current period. ## Move to a smaller plan 1. Go to [Upgrade](https://app.oneform.si/upgrade). 2. On the plan you want, click **Switch to …**. 3. Read what happens, then click **Confirm**. You keep your current plan until your renewal date, then move to the smaller one. Nothing is charged now. Until then, the plan's card says **Starts at renewal**, and **Billing** shows the date. ## Switch between monthly and yearly 1. Go to [Upgrade](https://app.oneform.si/upgrade). 2. At the top, pick the other billing period. 3. On your current plan, click **Switch to yearly** or **Switch to monthly**. 4. Check what happens and when, then click the button to confirm. ## Cancel your plan Cancelling moves your firm to the free plan at the end of the period you've paid for. 1. Go to [Upgrade](https://app.oneform.si/upgrade). 2. Under the paid plans, next to the free plan, click **Switch to …**. 3. Click **Cancel at renewal**. Nothing more is charged. Your forms, responses and reports stay. Anything over the free plan's limits is handled as described in [When you reach a plan limit](https://oneform.si/help/billing/when-you-reach-a-plan-limit/). Changed your mind? Until the date comes, **Billing** shows a **Keep …** button. Click it to stay on your plan. To confirm it's you, OneForm may ask for your **Current password** before a change. If you don't use a password, it works within 15 minutes of signing in; click **Sign in again** if it's been longer. ## Card, invoices and billing details 1. Go to [Billing](https://app.oneform.si/billing). 2. In the **Your plan** card, click **Invoices and card**. 3. Stripe's billing page opens. Download invoices, change your card, or update your billing details there. The **Invoices and card** button shows once you've paid for a plan online. ![The Billing page, with your plan, OneAI Tokens and this month's use](https://app.oneform.si/media/536a50a2-2ad7-5f40-a452-2b86a7b6067f) ## Extra team members On plans that let you add team members beyond those included, **Billing** has an **Extra team members** setting. 1. Click **+** or **−** to choose how many. 2. Click **Save**. The change is charged, or credited, straight away for the rest of the period. You can't go below the number your team and open invites need. To free a seat, remove someone or click **Revoke** next to an open invite on [Firm → Team](https://app.oneform.si/settings/team). ## Why does Billing say my last payment failed? Stripe couldn't take the payment. Click **Update card** on **Billing** and enter a working card. Stripe then tries again. If payment keeps failing, your plan ends and your firm moves to the free plan. ## Why can't I change my plan? - **You're not the owner.** The plan cards say "Only owners change the plan". Ask your firm's owner. - **The OneForm team set up your plan.** **Billing** says **Set up by the OneForm team**. Reply to any email from OneForm to change it. Was this article helpful? [← PreviousOneAI Tokens](https://oneform.si/help/billing/oneai-tokens/)[Next →When you reach a plan limit](https://oneform.si/help/billing/when-you-reach-a-plan-limit/) ## Related articles [Plans explainedWhat changes from one OneForm plan to the next, what every plan includes, and what the plan badges in OneForm mean.](https://oneform.si/help/billing/plans-explained/)[OneAI TokensWhat OneAI Tokens are, what uses them, when they reset, and how to add more when you run low.](https://oneform.si/help/billing/oneai-tokens/)[When you reach a plan limitWhat happens when your firm uses up its responses, live forms, team members, workflows or tokens, and after a downgrade.](https://oneform.si/help/billing/when-you-reach-a-plan-limit/)[Download all your firm's dataDownload everything your firm holds in OneForm in one file, for your records or before you close your firm.](https://oneform.si/help/billing/export-your-firms-data/) Still stuck? A person on the OneForm team reads every request. 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