Title: When you reach a plan limit | OneForm > What happens when your firm uses up its responses, live forms, team members, workflows or tokens, and after a downgrade. Source: https://oneform.si/help/billing/when-you-reach-a-plan-limit/ --- 1. [Help Center](https://oneform.si/help/) 2. [Plans and billing](https://oneform.si/help/billing/) 3. When you reach a plan limit [View as Markdown](https://oneform.si/help/billing/when-you-reach-a-plan-limit.md) # When you reach a plan limit What happens when your firm uses up its responses, live forms, team members, workflows or tokens, and after a downgrade. Updated October 22, 2026 · 3 min read [See this month's use ↗](https://app.oneform.si/billing?help=when-you-reach-a-plan-limit)[Compare plans ↗](https://app.oneform.si/upgrade?help=when-you-reach-a-plan-limit) Each plan has room for a set number of responses a month, live forms, team members and workflows. When you reach a limit, OneForm never turns clients away. It holds what's over the limit, or asks you to make room, and tells you how. To see where you stand, go to [Billing](https://app.oneform.si/billing). The **This month** card shows your use against each limit. The numbers for every plan are on the [pricing page](https://oneform.si/pricing/). ![The This month card on Billing, with responses, live forms, team members and workflows against the plan's limits](https://app.oneform.si/media/b135a25f-dea7-57bc-9d33-ad3f1e4bc014) ## Responses a month Months start on the 1st (UTC). When this month's responses are used: - **Clients don't notice.** Your forms stay open, and clients see the usual thank-you screen. - **New responses wait.** They're saved, but they don't get a report, emails or workflows yet. They don't show on **Responses**, **Leads** or **Insights** until they come through. - **You're told.** **Responses** and **Billing** say how many are waiting, and your **Dashboard** lists them under **Needs you**. - **They come through by themselves**, oldest first, as soon as there's room: right after you upgrade, or on the 1st. Then their reports, emails and workflows run as usual. A client who pays for a report doesn't wait. Their response comes through as soon as they pay. A booking on a booking page is confirmed straight away too. Only the rest of the response waits. If a response waits a long time, the client doesn't get a late confirmation email when it comes through. Your team's alerts and workflows still run. ## Live forms Published forms, booking pages included, count as live forms. Drafts don't, and neither do the sample forms until you make one your own. When you have no room, **Publish** shows a message like "Your … plan includes … live forms" with an **Upgrade** link. To make room, unpublish a form you no longer use, or upgrade. ## Team members Everyone on the team counts, and so does every open invite until it's accepted, revoked or expires. When you have no room, you can't send another invite. To make room, click **Revoke** on an open invite or remove someone on [Firm → Team](https://app.oneform.si/settings/team), or upgrade. ## Workflows Each form's Default workflow never counts. Other workflows count while they're on. When you have no room, you can't turn on another one. Pause one first, or upgrade. See [Workflows explained](https://oneform.si/help/workflows/workflows-explained/). ## OneAI Tokens When this month's tokens run out, your forms keep working and new reports are drafted as a summary of the answers until you add tokens, upgrade, or the month resets. See [OneAI Tokens](https://oneform.si/help/billing/oneai-tokens/). ## After you move to a smaller plan When a downgrade or cancellation takes effect at the end of your period: - **Live forms stay live.** You just can't publish more until you're under the new limit. - **Your team stays.** Everyone keeps their seat and role. You can't invite anyone new until there's room. - **Extra workflows pause.** OneForm keeps your oldest workflows on, up to the new limit, and pauses the newest. Owners and admins get a note saying which ones. To swap, pause one and turn on another. - **Features the plan doesn't have switch off, but nothing is deleted.** Voice forms run as typed forms, forms on other websites show a button that opens the form in a new tab, and workflow steps for apps or features the plan doesn't include are skipped or stop with a note. Upgrade again and these come back as they were. Paused workflows stay paused until you turn them back on. ## Why are some responses missing from Responses? They're waiting for room: this month's responses on your plan are used. The note at the top of **Responses** says how many are waiting and when they'll come through. Click **See plans** to upgrade now. ## Why can't my teammate accept their invite? Your plan has no free seat right now, usually after a move to a smaller plan. They see "This firm's … plan has no free seats right now". Make room on [Firm → Team](https://app.oneform.si/settings/team), or ask your owner to upgrade. Then they can open the invite again. Was this article helpful? [← PreviousChange or cancel your plan](https://oneform.si/help/billing/change-or-cancel-your-plan/)[Next →Download all your firm's data](https://oneform.si/help/billing/export-your-firms-data/) ## Related articles [Plans explainedWhat changes from one OneForm plan to the next, what every plan includes, and what the plan badges in OneForm mean.](https://oneform.si/help/billing/plans-explained/)[OneAI TokensWhat OneAI Tokens are, what uses them, when they reset, and how to add more when you run low.](https://oneform.si/help/billing/oneai-tokens/)[Change or cancel your planUpgrade, move to a smaller plan, switch between monthly and yearly, cancel, and manage your card and invoices.](https://oneform.si/help/billing/change-or-cancel-your-plan/)[WorkflowsHow workflows workWhat a workflow is, the Default workflow every form has, and when to add workflows of your own.](https://oneform.si/help/workflows/workflows-explained/) Still stuck? A person on the OneForm team reads every request. 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