Title: Manage your bookings | OneForm > See every booked call, read what the client told you, add team notes, and reschedule, cancel or mark a call done. Source: https://oneform.si/help/bookings/manage-your-bookings/ --- 1. [Help Center](https://oneform.si/help/) 2. [Bookings](https://oneform.si/help/bookings/) 3. Manage your bookings [View as Markdown](https://oneform.si/help/bookings/manage-your-bookings.md) # Manage your bookings See every booked call, read what the client told you, add team notes, and reschedule, cancel or mark a call done. Reviewers and upUpdated October 22, 2026 · 2 min read [Open the bookings calendar ↗](https://app.oneform.si/bookings/calendar?help=manage-your-bookings) Every call booked through OneForm is in **Bookings → Calendar**. Open one to see the details and act on it. ## Find a call 1. Go to [Bookings → Calendar](https://app.oneform.si/bookings/calendar). 2. Choose **Agenda** for a list or **Week** for a week grid. 3. In Agenda, filter by **Upcoming**, **Past**, **Cancelled** or **All**. In Week, use the arrows or **This week**, and tick **Cancelled** to show cancelled calls. 4. With more than one booking page, pick one in **All booking pages** to see only its calls. 5. Click a call to open it. Times show in your time zone. When the client is in another zone, the call shows their time too. ## What's in a booking - **When** and **Who:** the time, their name, email and phone. - **Where:** the place, with **Join** and **Copy link** for video calls. - **Payment:** for a paid call, what was paid, with **Open in Payments**. - **Their answers:** what they told you when they booked. - **Team notes:** private notes. Type one and click **Add note**. Only your team sees them. A call that couldn't be added to your calendar shows **Calendar issue**, with the reason. ## Reschedule a call 1. Open the call and click **Reschedule**. 2. Pick a new open time. The client gets the new invitation by email, and your calendar event moves. ## Cancel a call 1. Open the call and click **Cancel call**. 2. Optional: write a line for the client, such as "Something came up, sorry. Please pick another time." 3. For a paid call, keep or untick **Refund … to them**. 4. Click **Yes, cancel it**. The client gets an email saying it's cancelled, and the event comes off your calendar. ## Mark how it went After the call's time, click **Mark done** or **No-show**. Click **Undo** to put it back to **Booked**. The Bookings overview uses these for its no-show rate. ## Good to know - **Statuses:** **Booked**, **Awaiting payment** (a paid call that's held while they pay), **Done**, **No-show**, **Cancelled**, and **Not paid** (the hold ran out). - **Their booking page** opens the page the client sees, with their links. - **No video link?** Click **Add a join link** and paste one. See [Add video meetings](https://oneform.si/help/bookings/add-video-meetings/). - **You can always change a call,** even when it's too close for the client to change it online. ## Why can't I reschedule or cancel? - **Your role.** Viewers can see bookings but not change them. Reviewers, admins and owners can. See [Roles and permissions](https://oneform.si/help/team-and-account/roles-and-permissions/). - **The call has passed or is already cancelled.** Only upcoming calls can be moved or cancelled. ## Why did the refund fail when I cancelled? The message "Cancelled, but the refund failed" means the call is cancelled but Stripe didn't return the money. Refund the order from [Payments → Orders](https://app.oneform.si/payments/orders). See [Orders, refunds and invoices](https://oneform.si/help/payments/orders-refunds-and-invoices/). Was this article helpful? [← PreviousReminders, cancellations and rescheduling](https://oneform.si/help/bookings/reminders-cancellations-and-rescheduling/)[Next →Use another booking tool](https://oneform.si/help/bookings/use-another-booking-tool/) ## Related articles [Reminders, cancellations and reschedulingThe emails clients get about their call, how they move or cancel it themselves, and when a paid call is refunded.](https://oneform.si/help/bookings/reminders-cancellations-and-rescheduling/)[PaymentsCharge for a callPut a price on a booking page or on the call offered after a form. Clients pay when they book, and the time is held while they pay.](https://oneform.si/help/payments/charge-for-a-call/)[Add video meetings to callsGive every booked call its own Google Meet, Microsoft Teams or Zoom link, in the invitation, the reminders and on your calendar.](https://oneform.si/help/bookings/add-video-meetings/)[How bookings workThe ways clients can book a call with you in OneForm, what the Bookings section holds, and how to get set up.](https://oneform.si/help/bookings/bookings-overview/) Still stuck? A person on the OneForm team reads every request. Mon–Fri, 9am–6pm ET. First reply within 1 business day. [Open a support case](https://oneform.si/contact/?topic=support)[Report a bug in the app](https://app.oneform.si/ideas?view=feedback)[hello@oneform.si](mailto:hello@oneform.si?subject=OneForm%20support) [Overview](https://oneform.si/help/) Topics - [Getting started](https://oneform.si/help/getting-started/) - [Forms](https://oneform.si/help/forms/) - [Sharing and embeds](https://oneform.si/help/share/) - [Responses and leads](https://oneform.si/help/responses-and-leads/) - [Reports](https://oneform.si/help/reports/) - [Payments](https://oneform.si/help/payments/) - [Bookings](https://oneform.si/help/bookings/) - [How bookings work](https://oneform.si/help/bookings/bookings-overview/) - [Set your availability](https://oneform.si/help/bookings/set-your-availability/) - [Create a booking page](https://oneform.si/help/bookings/create-a-booking-page/) - [Offer a call after a form](https://oneform.si/help/bookings/offer-a-call-after-a-form/) - [Connect your calendar for bookings](https://oneform.si/help/bookings/connect-your-calendar/) - [Add video meetings to calls](https://oneform.si/help/bookings/add-video-meetings/) - [Reminders, cancellations and rescheduling](https://oneform.si/help/bookings/reminders-cancellations-and-rescheduling/) - [Manage your bookings](https://oneform.si/help/bookings/manage-your-bookings/) - [Use another booking tool](https://oneform.si/help/bookings/use-another-booking-tool/) - [Workflows](https://oneform.si/help/workflows/) - [Integrations](https://oneform.si/help/integrations/) - [Emails and notifications](https://oneform.si/help/emails-and-notifications/) - [Team and account](https://oneform.si/help/team-and-account/) - [Plans and billing](https://oneform.si/help/billing/) - [Privacy and security](https://oneform.si/help/privacy-and-security/) - [Troubleshooting](https://oneform.si/help/troubleshooting/) For your clients - [For your clients](https://oneform.si/help/for-clients/) [Glossary](https://oneform.si/help/glossary/)[FAQ](https://oneform.si/help/faq/)[Developer docs](https://oneform.si/developers/)[Contact support](https://oneform.si/contact/?topic=support)