Title: Reminders, cancellations and rescheduling | OneForm > The emails clients get about their call, how they move or cancel it themselves, and when a paid call is refunded. Source: https://oneform.si/help/bookings/reminders-cancellations-and-rescheduling/ --- 1. [Help Center](https://oneform.si/help/) 2. [Bookings](https://oneform.si/help/bookings/) 3. Reminders, cancellations and rescheduling [View as Markdown](https://oneform.si/help/bookings/reminders-cancellations-and-rescheduling.md) # Reminders, cancellations and rescheduling The emails clients get about their call, how they move or cancel it themselves, and when a paid call is refunded. Admins and ownersUpdated October 22, 2026 · 2 min read [Open booking settings ↗](https://app.oneform.si/bookings/settings?help=reminders-cancellations-and-rescheduling) OneForm emails clients about their call from booking to the day itself. Each email has a link to their own booking page, where they can move or cancel the call within the limits you set. ## The emails clients get | Email | When | | ------------------- | ------------------------------------------------------------------------------------------------------------------------------- | | **Call booked** | As soon as the call is booked (for a paid call, once it's paid). It has a calendar invitation and the link to change or cancel. | | **Call moved** | When the call moves, whether they moved it or you did. It has the updated invitation. | | **Call tomorrow** | The day before, with the join link or the number to call. | | **Call in an hour** | About an hour before, if you switch it on. | | **Call cancelled** | When the call is cancelled, with the refund if there was one. | Your team gets **Call booked**, **Call cancelled by the client** and **Call moved by the client**. To change the wording or turn an email off, see [Emails OneForm sends for you](https://oneform.si/help/emails-and-notifications/emails-oneform-sends-for-you/). ## Set reminders and the cancellation policy 1. Go to [Bookings → Settings](https://app.oneform.si/bookings/settings). 2. Under **Reminders**, switch **The day before** and **An hour before** on or off. 3. Under **Changes, cancellations and refunds**, choose: - **Clients can move or cancel online:** how close to the call they can still change it. - **A paid call is refunded when cancelled:** how early they must cancel to get their money back automatically, or **Never automatically**. - **Hold a paid time while they pay:** how long a time stays held while a client pays. 4. Click **Save changes**. ![Bookings → Settings with reminders and the cancellation policy](https://app.oneform.si/media/5a97c539-dbd9-5591-b8a9-e149c95fcc67) These are the defaults for every booking page. A page can set its own in its **Confirmation** step: **Send reminder emails**, **They can move or cancel online** and **Refund when they cancel**. ## What clients can do from their booking page The link in every booking email opens their page. There they can: - **Join the call** or **Add to calendar**. - **Move it** to another open time. - **Cancel** it, with an optional note to you. If they cancel a paid call before your refund deadline, the payment is refunded in full automatically. Their page tells them the deadline before they cancel. After the deadline, cancelling doesn't refund it, but you still can. See [Manage your bookings](https://oneform.si/help/bookings/manage-your-bookings/). ## Good to know - **You can always move or cancel a call yourself,** whatever the policy says. - **Moves and cancellations update your calendar** and the video meeting. - **Share the client guide:** [Booking, changing or cancelling a call](https://oneform.si/help/for-clients/booking-changing-or-cancelling-a-call/)explains this for your clients. ## Why can't a client move or cancel their call? It's too close to the call. Their page says "It's too close to the call to change it online. Reply to your confirmation email if something came up." You can still move or cancel it from [Bookings → Calendar](https://app.oneform.si/bookings/calendar), or allow changes closer to the call in **Clients can move or cancel online**. ## Why didn't a client get reminders? - **Reminders are off,** in Bookings → Settings or on that booking page. - **The call was booked less than a day ahead,** so the day-before reminder's time had passed. - **Their email bounced** before. OneForm skips addresses that bounced or reported spam. Was this article helpful? [← PreviousAdd video meetings to calls](https://oneform.si/help/bookings/add-video-meetings/)[Next →Manage your bookings](https://oneform.si/help/bookings/manage-your-bookings/) ## Related articles [Manage your bookingsSee every booked call, read what the client told you, add team notes, and reschedule, cancel or mark a call done.](https://oneform.si/help/bookings/manage-your-bookings/)[PaymentsCharge for a callPut a price on a booking page or on the call offered after a form. Clients pay when they book, and the time is held while they pay.](https://oneform.si/help/payments/charge-for-a-call/)[Emails and notificationsEmails OneForm sends for youEvery email OneForm sends to your clients and your team, when each goes out, and how to turn them on or off.](https://oneform.si/help/emails-and-notifications/emails-oneform-sends-for-you/)[For your clientsBook, move or cancel a callHow to book a call with your accountant, add it to your calendar, and move or cancel it from the link in your email.For your clients](https://oneform.si/help/for-clients/booking-changing-or-cancelling-a-call/) Still stuck? A person on the OneForm team reads every request. Mon–Fri, 9am–6pm ET. First reply within 1 business day. 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