Title: Edit email wording | OneForm > Change the subject and opening line of the emails OneForm sends, insert details like the client's name, preview and test them. Source: https://oneform.si/help/emails-and-notifications/edit-email-wording/ --- 1. [Help Center](https://oneform.si/help/) 2. [Emails and notifications](https://oneform.si/help/emails-and-notifications/) 3. Edit email wording [View as Markdown](https://oneform.si/help/emails-and-notifications/edit-email-wording.md) # Edit email wording Change the subject and opening line of the emails OneForm sends, insert details like the client's name, preview and test them. Admins and ownersUpdated October 22, 2026 · 2 min read [Open Emails ↗](https://app.oneform.si/settings/emails?help=edit-email-wording) You can reword the subject and opening line of most emails OneForm sends, so they sound like your firm. Your logo, colors, sign-off and footer come from **Settings** and apply to every email. ## Change an email's wording 1. Go to **Firm → Settings** and click **Emails** under **Email sending**. 2. Click the email you want to change, for example **Answers received (reports)**. 3. Edit the **Subject**. 4. Edit the **Opening line**. 5. Check the preview on the left as you type. 6. Click **Save wording**. ![An email open for editing, with its preview](https://app.oneform.si/media/f3eb03d0-ee49-597f-8811-9369ef577ef9) The email shows an **Edited** label in the list. Changes apply to the next email that goes out. ## Insert details Under **Insert**, click a detail to add it where you're typing, such as **First name**, **Report title** or **Firm name**. Each email offers the details that make sense for it. They're filled in for each person when the email is sent. ## Preview and test - Switch the preview between **light** and **dark**, and between computer and phone sizes, at the top of the preview. - Click **Send me a test** to get the email in your own inbox. The footer says where tests go. The preview and tests use example data. ## Go back to the default Click **Reset to the default wording**, then **Save wording**. When you keep the default, you also get any improvements OneForm makes to it later. ## Good to know - **Only the subject and opening line can change.** The rest of each email, like the report's key points or a booking's date and time, is filled in by OneForm. - **Each report's email can be changed on its own.** Reviewers can write a subject and message for one report on its **Delivery** tab in **Review**. The **Opening line** of **Report or document ready** is used when a report has no message of its own. - **Workflow emails are written in the workflow.** Each workflow's email action has its own subject and message, so **Workflow emails** shows only an example. - **Your sign-off and disclaimer** are set in **Settings → Reports & emails**. See [Brand your reports, sign-off and disclaimer](https://oneform.si/help/reports/report-branding-sign-off-and-disclaimer/). ## Why can't I save my wording? - **A detail isn't available in this email.** The message says which one, like "`{{booking_url}}` isn't available in this email." Remove it, or pick one from **Insert**. - **Only owners and admins can change emails.** Others can preview them but not edit or test them. Was this article helpful? [← PreviousEmails OneForm sends for you](https://oneform.si/help/emails-and-notifications/emails-oneform-sends-for-you/)[Next →Set your sender name and reply-to address](https://oneform.si/help/emails-and-notifications/sender-name-and-reply-to/) ## Related articles [Emails OneForm sends for youEvery email OneForm sends to your clients and your team, when each goes out, and how to turn them on or off.](https://oneform.si/help/emails-and-notifications/emails-oneform-sends-for-you/)[Set your sender name and reply-to addressChoose the name client emails come from, where clients' replies go, and who on your team gets the review emails.](https://oneform.si/help/emails-and-notifications/sender-name-and-reply-to/)[ReportsBrand your reports, sign-off and disclaimerPut your logo, colors, contact details, sign-off and disclaimer on every report PDF and client email, and pick the PDF style.](https://oneform.si/help/reports/report-branding-sign-off-and-disclaimer/)[ReportsReview and edit a draft reportOpen a draft from Review, edit the report and its email, check the answers, re-draft it with a note, and rate it.](https://oneform.si/help/reports/review-and-edit-a-draft/) Still stuck? 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