Title: Emails OneForm sends for you | OneForm > Every email OneForm sends to your clients and your team, when each goes out, and how to turn them on or off. Source: https://oneform.si/help/emails-and-notifications/emails-oneform-sends-for-you/ --- 1. [Help Center](https://oneform.si/help/) 2. [Emails and notifications](https://oneform.si/help/emails-and-notifications/) 3. Emails OneForm sends for you [View as Markdown](https://oneform.si/help/emails-and-notifications/emails-oneform-sends-for-you.md) # Emails OneForm sends for you Every email OneForm sends to your clients and your team, when each goes out, and how to turn them on or off. Admins and ownersUpdated October 22, 2026 · 4 min read [Open Emails ↗](https://app.oneform.si/settings/emails?help=emails-oneform-sends-for-you) OneForm emails your clients and your team for you: confirmations, reports, booking reminders and alerts when something needs you. The **Emails** page lists every one, with who gets it and when, and a switch for each. ## Open the Emails page 1. Go to **Firm → Settings**. 2. Under **Email sending**, click **Emails**. ![The Emails page, grouped by who gets each email](https://app.oneform.si/media/75ae7c03-4d3f-5019-91bc-d3560570bbda) Each email shows who it goes to and when it was last sent. Click one to preview it, send yourself a test, or change its wording. See [Edit email wording](https://oneform.si/help/emails-and-notifications/edit-email-wording/). ## Turn an email on or off Click the switch next to the email. It applies to the next email that would go out. Emails marked **Always on**, such as the report itself, can't be turned off. ## To your clients These come from your sender name, in your branding, and replies come to you. | Email | When it goes out | Starts | | --------------------------------------------------- | ------------------------------------------------------------------------- | --------- | | **Answers received (reports)** | Right after someone submits a form that writes a report | On | | **Details received (documents)** | Right after someone submits a form that prepares a document | On | | **Answers received (forms without a report)** | Right after someone submits a form without a report | Off | | **Report or document ready** | When a report is sent, by a person, on a schedule or automatically | Always on | | **Report not opened** | A few days after a report was sent, if it wasn't opened | Off | | **Workflow emails** | When a workflow's email action runs | On | | **Form invite** | When an app connected through the OneForm API asks to send someone a form | On | | **Payment received** | When a client pays for a report | Always on | | **Payment reminder** | When someone ordered a paid report but didn't pay | On | | **Call booked**, **Call moved**, **Call cancelled** | When a call is booked, moved or cancelled | Always on | | **Call tomorrow** | The day before a booked call | On | | **Call in an hour** | An hour before a booked call, if switched on in **Bookings → Settings** | On | ## Team alerts These come from OneForm to your team. | Email | When it goes out | | ------------------------------------------------------------------------------- | ----------------------------------------------------------------------------- | | **Draft ready for review** | A new draft is waiting (to your review team) | | **Sent automatically** | A report went out without review (to your review team) | | **Drafts waiting for review** | Once a day, when drafts have waited longer than you set (to your review team) | | **Draft needs attention** | A draft couldn't be written at all | | **Report not sent** | A scheduled or automatic send failed | | **Email couldn't be delivered** | A client email bounced or was marked as spam | | **New response (forms without a report)** | Someone submitted a form that doesn't write a report | | **Lead became Hot** | A lead's score reaches Hot for the first time | | **Payment received**, **A client couldn't pay**, **A payment wasn't needed** | Payment events for reports and calls | | **A payment was disputed**, **A dispute was decided** | A client disputed a payment with their bank (to your firm's owners) | | **Call booked**, **Call cancelled by the client**, **Call moved by the client** | Booking changes | | **Bookings can't use your calendar** | Your connected calendar can't be checked or updated | | **Workflow stopped**, **Connected app needs reconnecting** | A workflow or a connected app stopped working | | **OneAI Tokens** | This month's tokens are 80% used, and when they run out | | **Monthly responses reached** | Your firm passes its plan's responses for the month | All team alerts start on. ## Who gets team emails At the bottom of the Emails page, under **Who gets team emails**: - **Alert list**: the addresses that get alerts and the summary. Left empty, they go to your review team, or to your contact email if there isn't one. - **Reminder after** and **Nudge after**: the wait before **Report not opened** and **Drafts waiting for review**. - **Answers in team emails**: turn it off to keep clients' answers out of team emails. The emails link to the answers in OneForm instead. Click **Save** after changing these. Your review team is set in **Settings → Email sending**. See [Set your sender name and reply-to address](https://oneform.si/help/emails-and-notifications/sender-name-and-reply-to/). ## The summary email The **Daily or weekly summary** rolls up new responses, reports sent and opened, Hot leads and what needs attention. Under it, choose **every week**, **every day** or **never**, and the day and time. It isn't sent when there's nothing to report. ## Good to know - **Team alerts are also in the bell.** Everyone in your firm sees them in OneForm, even if the email is off. Each person can choose what they get. See [Your notifications](https://oneform.si/help/emails-and-notifications/your-notifications/). - **Only owners and admins can change emails.** Others can look around and preview them. ## Why didn't my team get the "Draft ready for review" email? Check that **Draft ready for review** is on, and that **Review team** in **Settings → Email sending** has your team's addresses. Without them, the email isn't sent, though drafts still show in the bell. Also check that the person hasn't turned off **Reports** emails in their own notification settings. Was this article helpful? [Next →Edit email wording](https://oneform.si/help/emails-and-notifications/edit-email-wording/) ## Related articles [Edit email wordingChange the subject and opening line of the emails OneForm sends, insert details like the client's name, preview and test them.](https://oneform.si/help/emails-and-notifications/edit-email-wording/)[Set your sender name and reply-to addressChoose the name client emails come from, where clients' replies go, and who on your team gets the review emails.](https://oneform.si/help/emails-and-notifications/sender-name-and-reply-to/)[Your notificationsUse the bell to keep up with responses, drafts, payments and bookings, and choose which alerts you get by email, in the app or by text.](https://oneform.si/help/emails-and-notifications/your-notifications/)[ReportsWhat your client receivesThe emails a client gets after filling in a form, what the report email and PDF contain, and where paid reports can be read online.](https://oneform.si/help/reports/what-your-client-receives/) Still stuck? 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