Title: Set your sender name and reply-to address | OneForm > Choose the name client emails come from, where clients' replies go, and who on your team gets the review emails. Source: https://oneform.si/help/emails-and-notifications/sender-name-and-reply-to/ --- 1. [Help Center](https://oneform.si/help/) 2. [Emails and notifications](https://oneform.si/help/emails-and-notifications/) 3. Set your sender name and reply-to address [View as Markdown](https://oneform.si/help/emails-and-notifications/sender-name-and-reply-to.md) # Set your sender name and reply-to address Choose the name client emails come from, where clients' replies go, and who on your team gets the review emails. Admins and ownersUpdated October 22, 2026 · 1 min read [Open Settings ↗](https://app.oneform.si/settings#sending?help=sender-name-and-reply-to) Client emails come from your firm's name, and clients can reply to them like any other email. You choose the name they see, where their replies land, and which teammates get the review emails. ## Change the sender name and reply-to 1. Go to **Firm → Settings**. 2. Scroll to **Email sending**. 3. In **Sender name**, type the name clients should see, like your firm's name or "Jordan at Harbor & Pine". Left blank, your firm name is used. 4. In **Reply-to**, type the address where clients' replies should go. Left blank, replies go to the **Contact email**under **Contact details**. 5. Click **Save changes** at the top of the page. ![The Email sending settings](https://app.oneform.si/media/5dbd0ff7-766f-52c7-9ef9-83bff6433750) ## Choose your review team In **Review team**, type the email addresses of the people who check drafts, separated by commas. They get **Draft ready for review** and the other review emails. Team alerts go to them too, unless you set an alert list on the **Emails** page. Click **Save changes**. ## Good to know - **The From address** is shown under **Sender name**. By default, client emails are sent from a OneForm address with your sender name on them. To send from your own domain, see [Send emails from your own domain](https://oneform.si/help/emails-and-notifications/send-from-your-own-domain/). - **Team emails come from OneForm**, not from your sender name, so your team can tell them apart from client mail. - **Replies don't come into OneForm.** They go to your reply-to address, in your own inbox. - **Changes apply to the next email** that goes out. ## Why do emails still show our old name? **Sender name** is separate from **Firm name**. Changing your firm's name under **Firm** doesn't change the sender name. Update **Sender name** under **Email sending** too, and click **Save changes**. ## Why aren't clients' replies reaching me? Check the **Reply-to** address, or the **Contact email** if Reply-to is blank. A typo there sends replies elsewhere. Then check that address's spam folder. Was this article helpful? [← PreviousEdit email wording](https://oneform.si/help/emails-and-notifications/edit-email-wording/)[Next →Send emails from your own domain](https://oneform.si/help/emails-and-notifications/send-from-your-own-domain/) ## Related articles [Send emails from your own domainSend client emails from an address at your firm's domain, like hello@mail.yourfirm.com, by adding a few DNS records.Firm plan and up](https://oneform.si/help/emails-and-notifications/send-from-your-own-domain/)[Emails OneForm sends for youEvery email OneForm sends to your clients and your team, when each goes out, and how to turn them on or off.](https://oneform.si/help/emails-and-notifications/emails-oneform-sends-for-you/)[Edit email wordingChange the subject and opening line of the emails OneForm sends, insert details like the client's name, preview and test them.](https://oneform.si/help/emails-and-notifications/edit-email-wording/)[ReportsBrand your reports, sign-off and disclaimerPut your logo, colors, contact details, sign-off and disclaimer on every report PDF and client email, and pick the PDF style.](https://oneform.si/help/reports/report-branding-sign-off-and-disclaimer/) Still stuck? 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