Title: Unsubscribes and bounced emails | OneForm > How clients stop reminder emails, what happens when an email bounces or is marked as spam, and how to see and clear blocked addresses. Source: https://oneform.si/help/emails-and-notifications/unsubscribes-and-bounced-emails/ --- 1. [Help Center](https://oneform.si/help/) 2. [Emails and notifications](https://oneform.si/help/emails-and-notifications/) 3. Unsubscribes and bounced emails [View as Markdown](https://oneform.si/help/emails-and-notifications/unsubscribes-and-bounced-emails.md) # Unsubscribes and bounced emails How clients stop reminder emails, what happens when an email bounces or is marked as spam, and how to see and clear blocked addresses. Admins and ownersUpdated October 22, 2026 · 2 min read [Open Emails ↗](https://app.oneform.si/settings/emails#blocked?help=unsubscribes-and-bounced-emails) OneForm protects your firm's email reputation by not emailing addresses that bounce or report spam, and by letting clients turn off reminders. You can see every blocked address at the bottom of the **Emails** page. ## How clients unsubscribe Reminders and follow-ups have an **Unsubscribe** link at the bottom. These are **Report not opened**, **Workflow emails**, **Form invite**, **Payment reminder**, **Call tomorrow** and **Call in an hour**. Most email apps also show their own unsubscribe button for these emails. When a client unsubscribes: - They stop getting your firm's reminders and follow-ups. - They still get what they asked for: confirmations, their report, payment and booking emails. - Other firms that use OneForm aren't affected. ## When an email bounces or is marked as spam - **Your alert list gets an email.** **Email couldn't be delivered** names the address and what happened. - **OneForm stops emailing that address** automatically, for confirmations, reminders and reports that send themselves. - **The report's Activity tab** shows **Bounced** or **Spam report**. You can still send a report by hand to an address that bounced: OneForm warns you first, and you click **Send anyway**. An address that marked an email as spam can't be emailed again. ## See blocked addresses 1. Go to **Firm → Settings** and click **Emails** under **Email sending**. 2. Scroll to **Blocked addresses**. ![The Blocked addresses list](https://app.oneform.si/media/19b8ab77-d527-5ef2-b89e-ea99c9c3724d) Each address shows why it's blocked: **Bounced**, **Marked as spam** or **Unsubscribed from reminders**. ## Let an unsubscribed client hear from you again If a client asks to get your reminders again, click **Remove** next to their address. Only unsubscribes can be removed. Bounces and spam reports are kept for every firm that uses OneForm, so they can't be removed. ## Good to know - **Fix a mistyped address at the source.** If an address bounced because of a typo, correct it on the report's **Delivery** tab and send again. - **Team addresses never get an unsubscribe link.** Your team manages its own emails in [notification settings](https://oneform.si/help/emails-and-notifications/your-notifications/). ## Why didn't a client get a reminder or confirmation? Their address may be blocked. Check **Blocked addresses** on the **Emails** page. If they unsubscribed by mistake, remove them there. If the address bounced, ask the client for another one. Was this article helpful? [← PreviousSend emails from your own domain](https://oneform.si/help/emails-and-notifications/send-from-your-own-domain/)[Next →Your notifications](https://oneform.si/help/emails-and-notifications/your-notifications/) ## Related articles [Emails OneForm sends for youEvery email OneForm sends to your clients and your team, when each goes out, and how to turn them on or off.](https://oneform.si/help/emails-and-notifications/emails-oneform-sends-for-you/)[ReportsApprove and send a reportApprove a draft, email it to the client with the PDF attached, see whether it arrived, and resend it to the same or a new address.](https://oneform.si/help/reports/approve-and-send-a-report/)[Send emails from your own domainSend client emails from an address at your firm's domain, like hello@mail.yourfirm.com, by adding a few DNS records.Firm plan and up](https://oneform.si/help/emails-and-notifications/send-from-your-own-domain/)[TroubleshootingFix emails that aren't arrivingWhy a client or teammate didn't get an email from OneForm, how to see what happened to it, and how to send it again.](https://oneform.si/help/troubleshooting/emails-not-arriving/) Still stuck? 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