Title: Book, move or cancel a call | OneForm > How to book a call with your accountant, add it to your calendar, and move or cancel it from the link in your email. Source: https://oneform.si/help/for-clients/booking-changing-or-cancelling-a-call/ --- 1. [Help Center](https://oneform.si/help/) 2. [For your clients](https://oneform.si/help/for-clients/) 3. Book, move or cancel a call [View as Markdown](https://oneform.si/help/for-clients/booking-changing-or-cancelling-a-call.md) # Book, move or cancel a call How to book a call with your accountant, add it to your calendar, and move or cancel it from the link in your email. For your clientsUpdated October 22, 2026 · 2 min read Your accountant may let you book a call online, on a booking page or at the end of a form. Once you're booked, you can move or cancel the call yourself from the link in your confirmation email. ## Book a call 1. Open your accountant's booking link, or finish their form. 2. Under **Pick a time**, choose a day and a time. Times are shown in your own time zone. 3. Fill in your name and email, and anything they should know. 4. Click **Confirm booking**. If the call is paid, click **Pay & confirm** and pay on the secure Stripe page. 5. You'll see **You're booked!** You then get an email starting with **Booked:**. It has the call's details, a calendar invite attached, and buttons to **Join the call** (when there's a video link), **Add to Google Calendar**, and **Change or cancel this booking**. For a paid call, your time is held for a few minutes while you pay. If you don't finish in time, you'll see **That time was released** and nothing is charged. Click **Pick another time** to start again. ## Move your call 1. In your confirmation email, click **Change or cancel this booking**. 2. Click **Move it**. 3. Pick a new time and click **Move the call here**. You get an email starting with **Moved:** and an updated calendar invite. Changed your mind? Click **Keep** (followed by the call's date) to leave it where it was. ## Cancel your call 1. In your confirmation email, click **Change or cancel this booking**. 2. Click **Cancel**. 3. Add a note if you like, then click **Yes, cancel it**. You get an email starting with **Cancelled:**, with a file that removes the call from your calendar. ## Good to know - **Reminders.** You'll usually get a reminder email the day before, with the join link. Some firms also send one an hour before. - **Video links.** If the link isn't ready when you book, the email says it will follow. You get another email with the link once it's ready. - **Changing it close to the call.** Your accountant may set a cut-off. The booking page says how long before the call you can still change it online. - **Refunds for paid calls.** The booking page says whether cancelling refunds you in full and until when. A refund takes a few days to show on your statement. ## Why can't I move or cancel online? The page says **"It's too close to the call to change it online."** Your accountant's cut-off has passed. Reply to your confirmation email and they'll sort it out with you. ## Why wasn't my payment refunded when I cancelled? The page tells you before you cancel. If it said **"It's past the refund deadline"** or **"Payments aren't refunded automatically when you cancel"**, the refund is up to your accountant. Your cancellation email says so too. Reply to it if you'd like to talk about it. ## What if the time I picked is taken? If you see **"That time was just taken. Please pick another."**, someone booked it a moment before you. Choose another time. If you see **"You've already booked this call."**, check your email for your confirmation and use its link to change the time instead. Was this article helpful? [← PreviousPay for your report](https://oneform.si/help/for-clients/paying-for-your-report/)[Next →Stop reminder emails from a firm](https://oneform.si/help/for-clients/stop-emails-from-a-firm/) ## Related articles [Pay for your reportHow paying for a report works, where your receipt is, and what to do if a payment doesn't go through.For your clients](https://oneform.si/help/for-clients/paying-for-your-report/)[Stop reminder emails from a firmHow to unsubscribe from an accounting firm's reminders and follow-ups, and which emails you'll still get.For your clients](https://oneform.si/help/for-clients/stop-emails-from-a-firm/)[Fill in a form from your accountantHow to move through your accountant's form, go back to change an answer, and pick up where you left off.For your clients](https://oneform.si/help/for-clients/filling-in-a-form/)[Answer a form by talkingHow to answer your accountant's questions out loud, allow the microphone, and switch to typing at any time.For your clients](https://oneform.si/help/for-clients/answering-a-voice-form/) Still stuck? 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