Title: How voice forms work | OneForm > What your clients see and hear in a voice form, how it handles unclear or skipped answers, switching to typing, and what's kept. Source: https://oneform.si/help/forms/how-voice-forms-work/ --- 1. [Help Center](https://oneform.si/help/) 2. [Forms](https://oneform.si/help/forms/) 3. How voice forms work [View as Markdown](https://oneform.si/help/forms/how-voice-forms-work.md) # How voice forms work What your clients see and hear in a voice form, how it handles unclear or skipped answers, switching to typing, and what's kept. [Pro plan and up](https://oneform.si/pricing/ "See what each plan includes")Updated October 22, 2026 · 3 min read In a voice form, OneFormAI talks with your client like a friendly assistant on a call. It asks your questions aloud, listens to the answers, and fills in the form. Here's what happens on the client's side. ## The conversation 1. **The start screen** shows your headline, a glowing orb and **Start talking**. Under it, clients read "Your voice isn't recorded or kept. Only your answers are saved." 2. **The browser asks for the microphone** the first time. Clients tap **Allow**. 3. **OneFormAI asks each question aloud,** with the words on screen, and listens. Clients just talk. The screen says **Speaking…**, **Listening…** or **Thinking…** so they know whose turn it is. 4. **One answer can cover several questions.** If a client says "I'm Maya, I run a bakery with six staff", OneFormAI fills in all three and skips ahead. You can turn this off in the form's **Settings** tab, under **One reply can answer several questions**. 5. **Emails and phone numbers are read back** so the client can confirm or correct them. 6. **When every needed question is answered,** OneFormAI says goodbye and sends the answers. The client sees your closing screen. During the conversation, clients can open **Your answers** to see what's answered, what's **Still to cover** and what they skipped. ## Typing instead Clients can switch at any time: - **Prefer to type?** on the start screen opens the typed form. - **Type a reply…** lets them type one answer and keep the conversation going, handy in a quiet office. - **Use the form instead**, under **Your answers**, switches to the typed form. - If they say nothing twice in a row, the conversation pauses: **Keep talking** picks it up again, and **Finish in the form** carries on in the typed form with the answers so far. On forms set to **Their choice**, the typed form opens first with an **Answer with voice** button. ## Unclear or skipped answers - If OneFormAI can't get a usable answer after a few tries, it says "No problem, let's move on." That question is left blank. - Optional questions can be skipped. - A response with questions left blank this way shows a **Partial** chip on the **Responses** page. Hover over it to see how many questions were skipped. - Very long conversations stop and offer the typed form, with the answers so far kept. ## Privacy Nothing a client says is recorded or stored as audio. OneForm keeps only the answers, the same as a typed form. The conversation's words are shown on screen as text while it runs. ## Good to know - **Voice works in English, French and Spanish** when the form offers those languages. See [Forms in other languages](https://oneform.si/help/forms/forms-in-other-languages/). - **Each conversation uses OneAI Tokens.** See [OneAI Tokens](https://oneform.si/help/billing/oneai-tokens/). - **Send clients the guide** for answering a voice form: [Answer a form by talking](https://oneform.si/help/for-clients/answering-a-voice-form/). ## Why did my client get the typed form instead? - **The browser blocked the microphone.** The form says "Microphone access was blocked. You can type your answers instead." Clients can allow it in their browser's site settings and reload. - **Voice forms aren't on your plan** anymore, so clients get the typed form. - **OneFormAI wasn't available,** so the conversation stopped and offered the typed form, with the answers so far. - **They didn't agree to the use of AI.** If the form asks for consent under the Taxpayer Privacy Notice, clients who don't agree to AI continue in the typed form. See [Taxpayer privacy notice and consent](https://oneform.si/help/reports/taxpayer-consent-for-ai-section-7216/). Was this article helpful? [← PreviousCreate a voice form](https://oneform.si/help/forms/create-a-voice-form/) ## Related articles [Create a voice formDescribe a conversation and OneFormAI builds a voice form clients answer by talking, then set what it finds out, its colors and its voice.Pro plan and up](https://oneform.si/help/forms/create-a-voice-form/)[For your clientsAnswer a form by talkingHow to answer your accountant's questions out loud, allow the microphone, and switch to typing at any time.For your clients](https://oneform.si/help/for-clients/answering-a-voice-form/)[Responses and leadsView and search responsesFind any submission on the Responses page, filter by form, search the answers and open one to read it in full.](https://oneform.si/help/responses-and-leads/view-and-search-responses/)[Required answers and validationMake questions required, and see how OneForm checks emails, phone numbers, numbers, dates and other answers before a form is sent.](https://oneform.si/help/forms/required-answers-and-validation/) Still stuck? 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