Title: Personalize questions with answers | OneForm > Greet clients by name and repeat their earlier answers, scores or link details in later questions and on the thank-you screen. Source: https://oneform.si/help/forms/personalize-questions-with-answers/ --- 1. [Help Center](https://oneform.si/help/) 2. [Forms](https://oneform.si/help/forms/) 3. Personalize questions with answers [View as Markdown](https://oneform.si/help/forms/personalize-questions-with-answers.md) # Personalize questions with answers Greet clients by name and repeat their earlier answers, scores or link details in later questions and on the thank-you screen. Admins and ownersUpdated October 22, 2026 · 2 min read A form feels more personal when it uses what the client already told you: "Thanks, Maya. How many employees does Harbor Bakery have?" OneForm fills in names, earlier answers, scores and details from the link as people go. ## Insert an earlier answer 1. In the builder, select the question you want to personalize. 2. In the side panel, above **Question** or **Description (optional)**, click **Insert answer**. 3. Pick what to insert: **First name**, **Full name**, an earlier question, a score or a hidden field. OneForm adds a short code where your cursor was, such as `{{first_name|}}` or `{{field:…}}`. Clients see the answer in its place. Only questions that come before this one are offered, because later ones haven't been answered yet. ## Greet people by name Names need one switch on, so OneForm knows it may use them: 1. Open the form's **Settings** tab. 2. Turn on **Personalize with names**. 3. Make sure the form asks for a name. A **Contact info** question does, or set a **Short text** question's **This answer is the respondent's…** to **First name** or **Full name**. Without this switch, name codes stay blank. Codes for earlier answers, scores and hidden fields work either way. ## Add a fallback Write a word after the `|` in a code to show when the answer is empty. For example, `Thanks, {{first_name|there}}!`shows "Thanks, Maya!" or, without a name, "Thanks, there!". With nothing after the `|`, the code just disappears, and OneForm tidies the spaces and commas around it. ## Personalize an ending 1. In the list on the left, select the **Thank-you screen** or another ending. 2. Click in the **Title** or **Description**. 3. Open **Personalize with answers** and click what to insert. A scored quiz can show the result this way, for example `Audit-ready: {{var:score}} / 60`. ## Good to know - **Hidden fields** are details that arrive in the form's link, like `?client_id=123`. Add them first in the form's **Settings** tab, under **Hidden fields**. See [Pass details into a form with hidden fields](https://oneform.si/help/share/prefill-answers-and-hidden-fields/). - **Scores** come from the **Logic** tab. See [Logic and branching](https://oneform.si/help/forms/logic-and-branching/). - **Where codes work:** question titles and descriptions, endings, and the link of **Send to a web page** on an ending. ## Why does my client see an empty space instead of their name? - **Personalize with names is off.** Turn it on in the **Settings** tab. - **The name comes later in the form.** Move the name question before the one that greets them. - **The name question isn't marked as a name.** Use **Contact info**, or set **This answer is the respondent's…** to **First name**. Was this article helpful? [← PreviousLogic and branching](https://oneform.si/help/forms/logic-and-branching/)[Next →Dynamic forms](https://oneform.si/help/forms/dynamic-forms/) ## Related articles [Logic and branchingShow questions only when they apply, skip ahead based on answers, add up scores, and send people to different endings.](https://oneform.si/help/forms/logic-and-branching/)[Welcome and thank-you screensSet up the screen clients see first and the one they see after submitting, with your logo, an image, links, a button, a call to book or a redirect.](https://oneform.si/help/forms/welcome-and-thank-you-screens/)[Sharing and embedsPass details into a form with hidden fieldsAdd a client number, a referral or a campaign name to your form's link, and get it back with the answers without asking.](https://oneform.si/help/share/prefill-answers-and-hidden-fields/)[Form settingsWhat each switch in a form's Settings tab does, from the taxpayer privacy notice and booking a call to languages, voice, hidden fields and scores.](https://oneform.si/help/forms/form-settings/) Still stuck? 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