Title: Send workflow emails from your Outlook mailbox | OneForm > Send a workflow's emails from your own Microsoft 365 or Outlook.com address, so replies come back to your inbox. Source: https://oneform.si/help/integrations/send-email-from-outlook/ --- 1. [Help Center](https://oneform.si/help/) 2. [Integrations](https://oneform.si/help/integrations/) 3. Send workflow emails from your Outlook mailbox [View as Markdown](https://oneform.si/help/integrations/send-email-from-outlook.md) # Send workflow emails from your Outlook mailbox Send a workflow's emails from your own Microsoft 365 or Outlook.com address, so replies come back to your inbox. [Pro plan and up](https://oneform.si/pricing/ "See what each plan includes")Admins and ownersUpdated October 22, 2026 · 2 min read [Connect Outlook ↗](https://app.oneform.si/integrations?open=outlook&help=send-email-from-outlook) Some emails should come from you, not from OneForm: a personal follow-up, a thank-you, a note to a partner. The **Send an email from Outlook** action sends from your own mailbox and saves a copy in your Sent Items, so replies land in your inbox. ## Before you start You need a Microsoft 365 work or school account, or an Outlook.com account, with an Outlook mailbox. OneForm only asks to send email. It can't read your mailbox. ## Connect Outlook ![The Outlook panel on the Integrations page](https://app.oneform.si/media/2eedb985-2f24-5164-ad53-00ca6cc253b3) 1. Go to [Integrations](https://app.oneform.si/integrations?open=outlook). The Outlook panel opens. 2. Click **Connect Microsoft**. 3. Sign in with the mailbox you want to send from and accept the permission Microsoft shows. 4. You're back in OneForm, and the Microsoft account is connected. If your Microsoft account is already connected for something else, click **Allow** next to **Outlook mail** on its card instead. ## Send an email from a workflow 1. Open [Workflows](https://app.oneform.si/workflows) and open the workflow you want. 2. Click **+** (**Add an action**) and choose **Send an email from Outlook**. 3. Under **Microsoft account**, choose the mailbox to send from. 4. Fill in **To**, **Subject** and **Message**. Use **\+ Insert answer** to add the client's email, name or any answer. 5. Turn **Add your sign-off (Settings)** and **Attach the report PDF** on or off. 6. Click **Test it**, then **Turn on** (or **Save and turn on**). The email goes as a plain message, like one you'd write in Outlook. Blank lines start new paragraphs. ## Good to know - **OneForm's own emails don't change.** Report emails, confirmations and reminders still come from OneForm. This action is only for emails you write in a workflow. To send OneForm's own emails from your firm's address, see [Send from your own domain](https://oneform.si/help/emails-and-notifications/send-from-your-own-domain/). - **Tests come to you.** **Test it** sends the email to you as a preview, not to the client. - **Unsubscribes are respected.** People who unsubscribed or whose address bounced are skipped, as with OneForm's own emails. - **Disconnecting** the Microsoft 365 card removes the whole Microsoft account, so Excel, OneDrive, Outlook Calendar and Teams stop working for it too. To also remove OneForm from your Microsoft account, go to myapps.microsoft.com. ## Why did the email fail to send? - **The report isn't approved yet.** With **Attach the report PDF** on, put the action after **Wait for approval**. - **The account has no mailbox.** Connect an account with an Outlook or Exchange Online mailbox. - **The PDF is too big for Outlook.** Turn off **Attach the report PDF**, or use OneForm's own **Send an email** action. - **Microsoft access was removed or expired.** The Microsoft 365 card moves to **Needs attention**; click **Reconnect**. Was this article helpful? [← PreviousConnect Zoho CRM](https://oneform.si/help/integrations/zoho-crm/)[Next →Connect Google Calendar and Google Meet](https://oneform.si/help/integrations/google-calendar-and-meet/) ## Related articles [Connect OneForm to your other appsHow the Integrations page works, how one-click connecting works, which apps your plan includes, and how to disconnect.Basic plan and up](https://oneform.si/help/integrations/integrations-overview/)[Emails and notificationsSend emails from your own domainSend client emails from an address at your firm's domain, like hello@mail.yourfirm.com, by adding a few DNS records.Firm plan and up](https://oneform.si/help/emails-and-notifications/send-from-your-own-domain/)[Connect Microsoft ExcelAdd a row to an Excel workbook in your OneDrive for every response, or keep a workbook of your leads with their scores.Basic plan and up](https://oneform.si/help/integrations/microsoft-excel/)[WorkflowsWorkflow actionsEvery action a workflow can take, from drafting and sending reports to emails, waits, Slack, sheets, CRMs and files.](https://oneform.si/help/workflows/workflow-steps/) Still stuck? 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