Title: Payouts | OneForm > When the money from paid reports and calls reaches your bank, what each payout carried, and how to change the schedule. Source: https://oneform.si/help/payments/payouts/ --- 1. [Help Center](https://oneform.si/help/) 2. [Payments](https://oneform.si/help/payments/) 3. Payouts [View as Markdown](https://oneform.si/help/payments/payouts.md) # Payouts When the money from paid reports and calls reaches your bank, what each payout carried, and how to change the schedule. Updated October 22, 2026 · 2 min read [Open payouts ↗](https://app.oneform.si/payments/payouts?help=payouts) Clients pay into your firm's Stripe account. Stripe then sends the money to your bank on a schedule, as payouts. OneForm shows each payout and what it carried, so you can match it to your bank statement. ## See your balance and next payout Go to [Payments](https://app.oneform.si/payments). The **Balance** section shows: - **Available:** money that goes out with your next payout. - **Pending:** money that's still clearing. - **Next payout:** how much, and when Stripe expects it to arrive. Under **Sales**, pick a range to see **Gross sales**, **Net to you**, **Stripe processing** fees and **Refunds**. ## See what a payout carried 1. Go to [Payments → Payouts](https://app.oneform.si/payments/payouts). 2. Click a payout. Payouts are listed newest first, with when they arrive, the amount, the status and the bank account. 3. The payout opens with each payment, refund and Stripe fee it carried, and the order each payment came from. | Status | What it means | | -------------- | -------------------------------------------------------------- | | **Pending** | Stripe has scheduled it. | | **On the way** | It's on its way to your bank. | | **Paid** | It reached your bank. | | **Failed** | Your bank didn't accept it. The reason is shown on the payout. | | **Cancelled** | It was stopped. | ## Change the payout schedule Only an owner can change it. 1. Go to [Payments → Payouts](https://app.oneform.si/payments/payouts). 2. In **Payout schedule**, click **Change**. 3. Choose **Daily**, **Weekly** or **Monthly**, and the day for weekly or monthly payouts. 4. Click **Save**. In shorter months, a monthly payout set for a late day goes on the last day of the month. ## Good to know - **Your first payout** comes a few days after your first sale. Stripe holds new money for a short time before it's available, and the schedule card says how many days when it does. - **Fees:** Stripe takes its processing fee from each payment. OneForm takes nothing. - **Bank account and instant payouts** are changed in Stripe. Owners click **Stripe dashboard** at the top of Payments. - **Need the numbers for your books?** Use **Spreadsheet for your accountant** on [Payments → Invoices](https://app.oneform.si/payments/invoices). ## Why don't I see any payouts? - **"Connect your Stripe account on the Overview tab to see this."** Your firm hasn't connected Stripe yet. See [Connect Stripe](https://oneform.si/help/payments/connect-stripe/). - **"An owner needs to connect the firm's Stripe account first."** Ask an owner to connect it. - **"No payouts yet."** You've connected Stripe, but there's been no sale, or the first payout isn't due yet. - **"Stripe didn't answer just now."** Try again in a minute. - **Payouts say "Not yet"** on the Stripe account card. Stripe needs more details first. An owner clicks **Update details in Stripe** on Payments. ## Why can't I change the schedule? The **Change** button is for owners only. If you're an owner and still don't see it, Stripe didn't share the schedule just now. Reload the page, or change it in the **Stripe dashboard**. Was this article helpful? [← PreviousOrders, refunds and invoices](https://oneform.si/help/payments/orders-refunds-and-invoices/) ## Related articles [Connect StripeConnect your firm's own Stripe account so clients can pay for reports and calls, with the money going straight to you.](https://oneform.si/help/payments/connect-stripe/)[Orders, refunds and invoicesFind every sale, refund a client in full or in part, waive a payment, and download invoices and receipts.](https://oneform.si/help/payments/orders-refunds-and-invoices/)[TroubleshootingFix payment problemsWhy clients can't pay for a report or call, why a payment failed or shows as not paid, and how to sort it out.](https://oneform.si/help/troubleshooting/payment-problems/)[Charge for a reportSell a form's report. Clients pay on the thank-you screen, and the report goes out once it's paid for.](https://oneform.si/help/payments/charge-for-a-report/) Still stuck? A person on the OneForm team reads every request. Mon–Fri, 9am–6pm ET. First reply within 1 business day. [Open a support case](https://oneform.si/contact/?topic=support)[Report a bug in the app](https://app.oneform.si/ideas?view=feedback)[hello@oneform.si](mailto:hello@oneform.si?subject=OneForm%20support) [Overview](https://oneform.si/help/) Topics - [Getting started](https://oneform.si/help/getting-started/) - [Forms](https://oneform.si/help/forms/) - [Sharing and embeds](https://oneform.si/help/share/) - [Responses and leads](https://oneform.si/help/responses-and-leads/) - [Reports](https://oneform.si/help/reports/) - [Payments](https://oneform.si/help/payments/) - [Connect Stripe](https://oneform.si/help/payments/connect-stripe/) - [Charge for a report](https://oneform.si/help/payments/charge-for-a-report/) - [Charge for a call](https://oneform.si/help/payments/charge-for-a-call/) - [Orders, refunds and invoices](https://oneform.si/help/payments/orders-refunds-and-invoices/) - [Payouts](https://oneform.si/help/payments/payouts/) - [Bookings](https://oneform.si/help/bookings/) - [Workflows](https://oneform.si/help/workflows/) - [Integrations](https://oneform.si/help/integrations/) - [Emails and notifications](https://oneform.si/help/emails-and-notifications/) - [Team and account](https://oneform.si/help/team-and-account/) - [Plans and billing](https://oneform.si/help/billing/) - [Privacy and security](https://oneform.si/help/privacy-and-security/) - [Troubleshooting](https://oneform.si/help/troubleshooting/) For your clients - [For your clients](https://oneform.si/help/for-clients/) [Glossary](https://oneform.si/help/glossary/)[FAQ](https://oneform.si/help/faq/)[Developer docs](https://oneform.si/developers/)[Contact support](https://oneform.si/contact/?topic=support)