Title: Delete a response or a client's data | OneForm > Delete one response, or answer a client who asks what you hold about them or asks you to delete it. Source: https://oneform.si/help/responses-and-leads/delete-a-response-or-a-clients-data/ --- 1. [Help Center](https://oneform.si/help/) 2. [Responses and leads](https://oneform.si/help/responses-and-leads/) 3. Delete a response or a client's data [View as Markdown](https://oneform.si/help/responses-and-leads/delete-a-response-or-a-clients-data.md) # Delete a response or a client's data Delete one response, or answer a client who asks what you hold about them or asks you to delete it. Admins and ownersUpdated October 22, 2026 · 2 min read [Open Responses ↗](https://app.oneform.si/responses?help=delete-a-response-or-a-clients-data)[Open Leads ↗](https://app.oneform.si/leads?help=delete-a-response-or-a-clients-data) You can delete a single response, such as a test or a spam submission. When a client asks what you hold about them, or asks you to delete it, the **Leads** page gathers everything about that person in one place. ## Delete one response 1. Go to [Responses](https://app.oneform.si/responses) and open the response. 2. Click **Delete**. 3. Confirm with **Delete**. The response and any report drafted from it are deleted for good. Emails already sent stay sent. ## Give a client a copy of their data ![A lead open on the Leads page, with Download their data and Erase this person under Their data](https://app.oneform.si/media/75fe9234-822b-5023-8574-b6e368722485) 1. Go to [Leads](https://app.oneform.si/leads) and open the person. 2. Scroll to **Their data**. 3. Click **Download their data**. You get one file with everything your firm holds about them: their responses and answers, reports, the emails you sent them, bookings, payments, unfinished answers and any taxpayer consent they gave. ## Erase a client 1. Go to [Leads](https://app.oneform.si/leads) and open the person. 2. Scroll to **Their data** and click **Erase this person…**. 3. Read what will be deleted, then click **Erase for good**. This deletes their responses, the reports drafted from them, the emails you sent them, their bookings, their form visits and any unfinished answers. It can't be undone. ## Good to know - **Payments stay.** Orders are your financial records, so they're kept with the client's name and email removed. - **Unsubscribes stay too.** If they asked you to stop emailing them, that still holds after they're erased. - **Other apps keep their copy.** Erasing someone in OneForm doesn't delete what was already sent to your CRM, a spreadsheet or another app. Delete them there as well. - **One person is one lead.** Responses are matched by email address, else by phone number, so everything they sent with that email is found, however old. See [Leads explained](https://oneform.si/help/responses-and-leads/leads-explained/). - **It's recorded.** The audit log notes that someone was erased and how much was deleted, but not who they were. - **Delete old data automatically.** To delete clients' data after a set number of years, see [Delete client data automatically](https://oneform.si/help/privacy-and-security/delete-client-data-automatically/). ## Why can't I erase someone? - **They have a call coming up.** You'll see "They have a call coming up. Cancel it in Bookings first, then erase them." Cancel the booking so they hear about it, then erase them. - **You don't see Their data.** Only admins and owners can download or erase a person's data. - **The Leads page asks you to upgrade.** Leads aren't on your current plan. Delete their responses one by one on the **Responses** page instead. - **They aren't on the Leads page.** Someone who left no email or phone number can't be matched as a person. Find their response on the **Responses** page and delete it there. Was this article helpful? [← PreviousDownload responses and leads](https://oneform.si/help/responses-and-leads/export-responses/)[Next →Leads explained](https://oneform.si/help/responses-and-leads/leads-explained/) ## Related articles [View and search responsesFind any submission on the Responses page, filter by form, search the answers and open one to read it in full.](https://oneform.si/help/responses-and-leads/view-and-search-responses/)[Leads explainedThe Leads page lists everyone who filled in a form, one row per person, scored from 0 to 100 so you know who to call first.Basic plan and up](https://oneform.si/help/responses-and-leads/leads-explained/)[Privacy and securityDelete client data automaticallyChoose how long OneForm keeps your clients' answers and reports, and have older data deleted every night.](https://oneform.si/help/privacy-and-security/delete-client-data-automatically/)[Plans and billingDownload all your firm's dataDownload everything your firm holds in OneForm in one file, for your records or before you close your firm.](https://oneform.si/help/billing/export-your-firms-data/) Still stuck? 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