Title: Fix emails that aren't arriving | OneForm > Why a client or teammate didn't get an email from OneForm, how to see what happened to it, and how to send it again. Source: https://oneform.si/help/troubleshooting/emails-not-arriving/ --- 1. [Help Center](https://oneform.si/help/) 2. [Troubleshooting](https://oneform.si/help/troubleshooting/) 3. Fix emails that aren't arriving [View as Markdown](https://oneform.si/help/troubleshooting/emails-not-arriving.md) # Fix emails that aren't arriving Why a client or teammate didn't get an email from OneForm, how to see what happened to it, and how to send it again. Updated October 22, 2026 · 3 min read [Open Emails settings ↗](https://app.oneform.si/settings/emails?help=emails-not-arriving)[Open email insights ↗](https://app.oneform.si/insights/emails?help=emails-not-arriving) A client says your report never came, or a teammate isn't getting alerts. OneForm records every email it sends and why it skipped any, so you can usually find the reason in a minute. ## Symptoms - A client says they never got their report, confirmation or booking email. - A report shows **Sent**, but the client can't find it. - You or a teammate stopped getting alerts, such as new responses or drafts to review. ## Likely causes, most common first 1. **It's in the client's spam or junk folder**, or a Gmail tab like **Promotions**. 2. **The address has a typo.** The email went out, but to the wrong place. 3. **The address bounced or was marked as spam before.** OneForm stops emailing it, for every firm. 4. **The report hasn't been sent yet.** It's still waiting in **Review**, or it's scheduled for later. 5. **The email is switched off** in **Settings → Emails**. Some emails are off until you turn them on. 6. **The client unsubscribed** from your reminders. Reports and booking emails still go to them, but reminders and follow-ups don't. 7. **Your firm reached its daily limit for client emails.** Automatic emails over the limit, such as confirmations, aren't sent, and reports wait in **Review** instead of going out automatically. The limit resets each day. 8. **A teammate turned the alert off** in their own **Account → Notifications**. ## What to check ### The report's Activity tab 1. Open the report from **Review** or **All reports**. 2. Open the **Activity** tab in the side panel. 3. Look at the status next to the email: **Delivered**, **Opened**, **Bounced**, **Spam report** or **Failed**. Any error shows under it. **Delivered** means the client's mail server accepted it. If they still can't find it, it's in their spam folder or filtered into another folder. ### Blocked addresses ![The Blocked addresses section on the Emails page](https://app.oneform.si/media/19b8ab77-d527-5ef2-b89e-ea99c9c3724d) Go to [Settings → Emails](https://app.oneform.si/settings/emails) and scroll to **Blocked addresses**. Each address shows why it's blocked: **Bounced**, **Marked as spam** or **Unsubscribed from reminders**. ### Email insights [Insights → Emails](https://app.oneform.si/insights/emails) shows how many emails were **Bounced or failed** across your firm. A rising number usually means addresses are being typed wrong. ## How to fix it - **Wrong address:** on the report, click **Resend**, choose **A different address**, and type the right one. Tick **Also make this the report's recipient email** so later emails use it too. - **Bounced before:** check the address with the client first. When you send the report, OneForm warns you and the button becomes **Send anyway**. - **Switched off:** go to [Settings → Emails](https://app.oneform.si/settings/emails) and turn the email on. Emails marked **Always on** can't be switched off. - **Unsubscribed:** if the client asks to hear from you again, click **Remove** next to their address under **Blocked addresses**. Only owners and admins can. - **Daily limit reached:** send the report yourself from **Review**. Reports you send by hand aren't held back by the limit. - **Your own alerts:** check [Account → Notifications](https://app.oneform.si/account/notifications), and make sure your address is on the **Alert list** under **Who gets team emails** in **Settings → Emails**. To check how an email looks and that it reaches you, open it in **Settings → Emails** and click **Send me a test**. ## Why can't I remove a bounced address? Bounces and spam reports are kept for every firm, so the **Remove** button only shows for unsubscribes. If the client has fixed their mailbox, or marked your email as spam by mistake, contact OneForm support to unblock it. ## Why does the email say "preview" or "not delivered"? If you see **· preview** next to a status, or **Recorded (preview mode — not delivered)**, email sending isn't switched on for the server you're using. Nothing went to the client. Contact support. ## When to contact support Use **Send feedback** in the sidebar, or [oneform.si/support](https://oneform.si/support/), when: - an address you know works is blocked as bounced or spam; - emails show **Failed** with an error you can't fix; - **Delivered** emails never reach several different clients. Include the report or the client's address, and the time you sent it. Was this article helpful? [← PreviousReport a bug the quick way](https://oneform.si/help/troubleshooting/report-a-bug-the-quick-way/)[Next →Fix a report that didn't draft](https://oneform.si/help/troubleshooting/a-report-didnt-draft/) ## Related articles [Emails and notificationsUnsubscribes and bounced emailsHow clients stop reminder emails, what happens when an email bounces or is marked as spam, and how to see and clear blocked addresses.](https://oneform.si/help/emails-and-notifications/unsubscribes-and-bounced-emails/)[Emails and notificationsEmails OneForm sends for youEvery email OneForm sends to your clients and your team, when each goes out, and how to turn them on or off.](https://oneform.si/help/emails-and-notifications/emails-oneform-sends-for-you/)[Emails and notificationsYour notificationsUse the bell to keep up with responses, drafts, payments and bookings, and choose which alerts you get by email, in the app or by text.](https://oneform.si/help/emails-and-notifications/your-notifications/)[ReportsWhat your client receivesThe emails a client gets after filling in a form, what the report email and PDF contain, and where paid reports can be read online.](https://oneform.si/help/reports/what-your-client-receives/) Still stuck? 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