Title: Conditions and branches (If / Else) | OneForm > Send a workflow down different paths depending on answers, scores, how the form was filled in, or the report. Source: https://oneform.si/help/workflows/conditions-and-branches/ --- 1. [Help Center](https://oneform.si/help/) 2. [Workflows](https://oneform.si/help/workflows/) 3. Conditions and branches (If / Else) [View as Markdown](https://oneform.si/help/workflows/conditions-and-branches.md) # Conditions and branches (If / Else) Send a workflow down different paths depending on answers, scores, how the form was filled in, or the report. Updated October 22, 2026 · 3 min read [Open Workflows ↗](https://app.oneform.si/workflows?help=conditions-and-branches) An **If / Else** splits a workflow into two paths. When its conditions match, the workflow carries on down **Yes**; otherwise it goes down **No**. Use it to alert a partner about high scores, follow up only with people who asked for help, or skip a step for some clients. ## Add an If / Else 1. Open the workflow from [Workflows](https://app.oneform.si/workflows). 2. Click **+** where the split should happen. 3. Under **Logic**, choose **If / Else**. 4. In the panel on the right, click **Add condition**. 5. In the first box, pick what to check, such as an answer or a score. 6. In the second box, pick how to compare it, such as **is**, **contains** or **≥**. 7. Enter or pick the value. 8. Add actions under **Yes** and **No** with their own **+** buttons. ![The If / Else panel with one condition](https://app.oneform.si/media/ba5e5c29-df73-5c93-b884-cab00fc77345) Either path can be empty. Actions you add below the If / Else, outside both paths, run after either path. ## What you can check | Group | What's in it | | ----------------- | --------------------------------------------------------------------------------------------------------------------------- | | **Answers** | Any question on the form, listed by number, such as "Q3 · Filing status". | | **Scores** | The form's scores and calculations. | | **Hidden fields** | Values passed in the form's link, such as a campaign or referral code. | | **Submission** | **Device**, **Language**, **Ending shown**, **Ad or campaign source (UTM)** and **Website they came from**. | | **Report** | **Report status** (**Needs review**, **Approved** or **Sent**) and **Report written by** (OneFormAI or an answers summary). | How you can compare depends on what you check: choices offer **is any of** and **is none of**, numbers and scores offer **\=**, **\>** or **≥**, and any answer can be **is answered** or **is skipped**. ## Check more than one thing Add a second condition with **Add condition**. Then choose: - **All must match**: every condition has to be true to go down **Yes**. - **Any can match**: one true condition is enough. ## Good to know - **Branches can hold branches.** You can put an If / Else inside another one, up to 4 levels deep. - **The card sums it up.** Each If / Else card shows its rule in words, such as "If Score ≥ 50". Click the name at the top of its panel to give it a clearer one. - **Tests show the path.** After **Test it**, the path the test took is marked. In **Activity**, each run says which path it took. - **Deleting an If / Else deletes what's inside it.** OneForm asks first. - **Lead scores live on the Leads page.** To branch on Hot, Warm or Cold, use the **Lead becomes Hot** trigger or the **Which leads** setting on CRM and lead-list actions. See [Workflow actions](https://oneform.si/help/workflows/workflow-steps/). ## Why can't I turn on a workflow with an If / Else? An If / Else needs at least one condition. Until it has one, its card says **Add a condition.** and the workflow can't be turned on. Add a condition, or delete the If / Else. ## Why did my workflow go down the wrong path? - **The answer didn't match exactly.** **is** needs the whole answer to match. Use **contains** for part of a text answer. - **The question was skipped.** A skipped question doesn't match a value. Add a condition with **is answered** or **is skipped** to handle it. - **All versus any.** Check whether the If / Else says **All must match** or **Any can match**. Was this article helpful? [← PreviousWorkflow actions](https://oneform.si/help/workflows/workflow-steps/)[Next →Workflow activity, failures and retries](https://oneform.si/help/workflows/workflow-activity-and-retries/) ## Related articles [Workflow actionsEvery action a workflow can take, from drafting and sending reports to emails, waits, Slack, sheets, CRMs and files.](https://oneform.si/help/workflows/workflow-steps/)[Create a workflowBuild a workflow with AI, from a recipe or step by step, test it on a real response, and turn it on.](https://oneform.si/help/workflows/create-a-workflow/)[Workflow triggersEvery event that can start a workflow, from a submitted form to a paid report, a booked call or a Hot lead.](https://oneform.si/help/workflows/workflow-triggers/)[FormsLogic and branchingShow questions only when they apply, skip ahead based on answers, add up scores, and send people to different endings.](https://oneform.si/help/forms/logic-and-branching/) Still stuck? A person on the OneForm team reads every request. Mon–Fri, 9am–6pm ET. First reply within 1 business day. [Open a support case](https://oneform.si/contact/?topic=support)[Report a bug in the app](https://app.oneform.si/ideas?view=feedback)[hello@oneform.si](mailto:hello@oneform.si?subject=OneForm%20support) [Overview](https://oneform.si/help/) Topics - [Getting started](https://oneform.si/help/getting-started/) - [Forms](https://oneform.si/help/forms/) - [Sharing and embeds](https://oneform.si/help/share/) - [Responses and leads](https://oneform.si/help/responses-and-leads/) - [Reports](https://oneform.si/help/reports/) - [Payments](https://oneform.si/help/payments/) - [Bookings](https://oneform.si/help/bookings/) - [Workflows](https://oneform.si/help/workflows/) - [How workflows work](https://oneform.si/help/workflows/workflows-explained/) - [Create a workflow](https://oneform.si/help/workflows/create-a-workflow/) - [Workflow triggers](https://oneform.si/help/workflows/workflow-triggers/) - [Workflow actions](https://oneform.si/help/workflows/workflow-steps/) - [Conditions and branches (If / Else)](https://oneform.si/help/workflows/conditions-and-branches/) - [Workflow activity, failures and retries](https://oneform.si/help/workflows/workflow-activity-and-retries/) - [Integrations](https://oneform.si/help/integrations/) - [Emails and notifications](https://oneform.si/help/emails-and-notifications/) - [Team and account](https://oneform.si/help/team-and-account/) - [Plans and billing](https://oneform.si/help/billing/) - [Privacy and security](https://oneform.si/help/privacy-and-security/) - [Troubleshooting](https://oneform.si/help/troubleshooting/) For your clients - [For your clients](https://oneform.si/help/for-clients/) [Glossary](https://oneform.si/help/glossary/)[FAQ](https://oneform.si/help/faq/)[Developer docs](https://oneform.si/developers/)[Contact support](https://oneform.si/contact/?topic=support)