Title: Support | OneForm

> How to get help with OneForm: open a support case, email us, or message us inside the app. Support hours and how fast we reply.

Source: https://oneform.si/support/

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Support

# Get help with OneForm

A person on the OneForm team reads every request. Pick whichever way suits you; they all reach the same support team.

## Support hours and response time

- **Hours:** Monday to Friday, 9am to 6pm Eastern Time (ET), except US federal holidays.
- **First response:** within 1 business day of your request.
- You can send a request any time. Requests that arrive outside support hours are answered the next business day.

## Ways to reach us

- **Open a support case:** use the [support form](https://oneform.si/contact/?topic=support). Tell us what happened and what you expected, and add your account email so we can find your firm.
- **Email support:** [hello@oneform.si](mailto:hello@oneform.si?subject=OneForm%20support).
- **Inside OneForm:** signed in at [app.oneform.si](https://app.oneform.si), open [Ideas & feedback](https://app.oneform.si/ideas?view=feedback) and choose **Report a bug**. Your account and firm come attached, so you don't have to explain who you are, and you can follow the replies there.
- **Security issues:** choose Security in the [contact form](https://oneform.si/contact/?topic=security). Our [Security page](https://oneform.si/security/) explains how we handle reports.

We don't offer phone or live chat support at the moment.

## Help guides

- [Set up your firm and your first form](https://oneform.si/product/ai-builder/): describe a form, or start from a [template](https://oneform.si/templates/).
- [Reports and review](https://oneform.si/product/reports/): how each response becomes a report you approve before it's sent.
- [Leads](https://oneform.si/product/leads/): every person across your forms, scored and ranked.
- [Workflows](https://oneform.si/product/workflows/): what happens after someone submits a form.
- [Integrations](https://oneform.si/integrations/): every app OneForm connects to, in one click.
- [Zoom for OneForm](https://oneform.si/integrations/zoom/): adding, using and removing the Zoom app.
- [Developer docs](https://oneform.si/developers/): the API, webhooks, embeds and the MCP server.
- [Billing and OneAI Tokens](https://oneform.si/pricing/): what each plan includes and how tokens work.
- [Closing your account](https://oneform.si/terms/#suspension): the owner closes the firm under Settings → Data & privacy → Close firm.
- [Blog](https://oneform.si/blog/): more guides for firms using OneForm.

## What to include

The email you sign in with, the page or form involved, what you did, and what happened instead. A screenshot helps. Please don't send passwords or clients' tax details.