Get help with OneForm

A person on the OneForm team reads every request. Pick whichever way suits you; they all reach the same support team.

Support hours and response time

• Hours: Monday to Friday, 9am to 6pm Eastern Time (ET), except US federal holidays.
• First response: within 1 business day of your request.
• You can send a request any time. Requests that arrive outside support hours are answered the next business day.

Ways to reach us

• Open a support case: use the support form. Tell us what happened and what you expected, and add your account email so we can find your firm.
• Email support: hello@oneform.si.
• Inside OneForm: signed in at app.oneform.si, open Ideas & feedback and choose Report a bug. Your account and firm come attached, so you don't have to explain who you are, and you can follow the replies there.
• Security issues: choose Security in the contact form. Our Security page explains how we handle reports.

We don't offer phone or live chat support at the moment.

Help guides

• Set up your firm and your first form: describe a form, or start from a template.
• Reports and review: how each response becomes a report you approve before it's sent.
• Leads: every person across your forms, scored and ranked.
• Workflows: what happens after someone submits a form.
• Integrations: every app OneForm connects to, in one click.
• Zoom for OneForm: adding, using and removing the Zoom app.
• Developer docs: the API, webhooks, embeds and the MCP server.
• Billing and OneAI Tokens: what each plan includes and how tokens work.
• Closing your account: the owner closes the firm under Settings → Data & privacy → Close firm.
• Blog: more guides for firms using OneForm.

What to include

The email you sign in with, the page or form involved, what you did, and what happened instead. A screenshot helps. Please don't send passwords or clients' tax details.