Troubleshooting
Fixes for the problems people run into most.
- Report a bug the quick waySend the OneForm team a bug report from any page, with a marked-up screenshot and the technical details attached for you.
- Fix emails that aren't arrivingWhy a client or teammate didn't get an email from OneForm, how to see what happened to it, and how to send it again.
- Fix a report that didn't draftWhy a response has no report, or only a summary of the answers, and how to get OneFormAI to draft it.
- Fix a form that won't load or an embed that's blankWhy a form link says it isn't accepting responses, or a form on your website is blank, and how to fix each cause.
- Fix calendar sync and double bookingsWhy booked calls don't show on your calendar, or clients can book over your meetings, and how to fix the connection.
- Fix an app that stopped getting new responsesWhy Slack, Google Sheets, your CRM or another connected app stopped getting new responses, and how to reconnect it and catch up.
- Fix payment problemsWhy clients can't pay for a report or call, why a payment failed or shows as not paid, and how to sort it out.
- Fix sign-in problemsWhat to do when your sign-in link doesn't arrive or has expired, your password doesn't work, or Google or Microsoft sign-in fails.