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Fix a report that didn't draft

Why a response has no report, or only a summary of the answers, and how to get OneFormAI to draft it.

Updated October 22, 2026 · 3 min read
Open Review ↗Open Responses ↗

When someone submits a form with a report, OneFormAI drafts it within a few minutes and it waits in Review. If a response has no report, or the draft is just the client's answers laid out, one of the causes below is why.

Symptoms

  • A new response has no report in Review.
  • A report stays on Drafting for a long time.
  • The draft says Answers summary (without OneFormAI) instead of Drafted by OneFormAI.

Likely causes, most common first

  1. Your OneAI Tokens ran out for the month. OneForm still makes a draft, but it's a summary of the answers.
  2. Your plan's monthly responses are used up. New responses are saved but held: no report, no emails, until you upgrade or the month resets.
  3. The form doesn't make reports. Its Report tab is off.
  4. The form's Default workflow is paused, or a custom workflow replaced it without a report step.
  5. The client said no to AI. On forms with the taxpayer consent turned on, a client who doesn't agree to AI processing gets an answers summary, never a OneFormAI draft.
  6. OneFormAI hit a temporary problem, such as a busy AI service or a daily limit. The draft falls back to an answers summary.
  7. Drafting was cut off, for example by a server restart. OneForm retries it, and gives up after about 15 minutes.

What to check

  1. Open the report in Review.
  2. Open the OneFormAI draft tab in the side panel.
  3. Read the orange note. It says exactly why OneFormAI didn't write the draft. For example:
    • "This month's OneAI Tokens are used up…": cause 1.
    • "They said no to AI processing (IRC §7216 consent)…": cause 5.
    • "OneFormAI is paused for this firm right now…": cause 6.
    • "Drafting didn't finish (the server may have restarted)…": cause 7.

If there's no report at all, go to Responses instead:

  • A banner saying responses are waiting means they're held for your plan (cause 2).
  • Open the response. If it shows Generate report, the report was never made. If it shows neither Open report nor Generate report, the form's Report tab is off (cause 3).

How to fix it

  • Re-draft it. On the OneFormAI draft tab, click Re-draft with OneFormAI, then Re-draft. This replaces any edits you made to the current draft. Add a Note for this report first if you want something changed.
  • Out of tokens: add tokens or upgrade in Billing, then re-draft. See OneAI Tokens and reports.
  • Held responses: upgrade from the banner's See plans link. Held responses then come through with their reports and emails. See When you reach a plan limit.
  • No report on the response: click Generate report on the response.
  • Report tab off: open the form, go to its Report tab, and click Turn on reports. This applies to new responses.
  • Paused Default workflow: open the workflow from Workflows and click Turn on.
  • Temporary AI problem: wait a few minutes, then re-draft.

A client's "no" to AI processing is their choice, and re-drafting won't change it. Edit the answers summary by hand, or write the report yourself.

Why does the re-draft say "the earlier draft is unchanged"?

When a re-draft can't run, OneForm keeps the draft you already had, edits included, and adds a note with the reason. Fix the cause in the note, then try again.

Why is Re-draft greyed out or saying "Rebuild the answers summary"?

The button is disabled while a draft is being written, and once the report is scheduled or sent. If it says Rebuild the answers summary with OneFormAI drafting isn't available right now, OneFormAI is switched off on the server. Contact support.

When to contact support

Use Send feedback in the sidebar, or oneform.si/support, when:

  • re-drafting says "Today's OneFormAI limit for this firm is reached" and you need more today;
  • re-drafting fails again and again with the same error;
  • a report stays on Drafting for more than 15 minutes.

Include the report's link so the team can find it.

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ReportsHow AI reports workFrom a client's answers to a finished report: what OneFormAI reads, what it writes, and how your team stays in control.ReportsReview and edit a draft reportOpen a draft from Review, edit the report and its email, check the answers, re-draft it with a note, and rate it.ReportsOneAI Tokens and reportsWhat a report draft uses in OneAI Tokens, what's free, and what happens to new reports when your tokens run out.Plans and billingWhen you reach a plan limitWhat happens when your firm uses up its responses, live forms, team members, workflows or tokens, and after a downgrade.