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Manage your bookings

See every booked call, read what the client told you, add team notes, and reschedule, cancel or mark a call done.

Reviewers and upUpdated October 22, 2026 · 2 min read
Open the bookings calendar ↗

Every call booked through OneForm is in Bookings → Calendar. Open one to see the details and act on it.

Find a call

  1. Go to Bookings → Calendar.
  2. Choose Agenda for a list or Week for a week grid.
  3. In Agenda, filter by Upcoming, Past, Cancelled or All. In Week, use the arrows or This week, and tick Cancelled to show cancelled calls.
  4. With more than one booking page, pick one in All booking pages to see only its calls.
  5. Click a call to open it.

Times show in your time zone. When the client is in another zone, the call shows their time too.

What's in a booking

  • When and Who: the time, their name, email and phone.
  • Where: the place, with Join and Copy link for video calls.
  • Payment: for a paid call, what was paid, with Open in Payments.
  • Their answers: what they told you when they booked.
  • Team notes: private notes. Type one and click Add note. Only your team sees them.

A call that couldn't be added to your calendar shows Calendar issue, with the reason.

Reschedule a call

  1. Open the call and click Reschedule.
  2. Pick a new open time.

The client gets the new invitation by email, and your calendar event moves.

Cancel a call

  1. Open the call and click Cancel call.
  2. Optional: write a line for the client, such as "Something came up, sorry. Please pick another time."
  3. For a paid call, keep or untick Refund … to them.
  4. Click Yes, cancel it.

The client gets an email saying it's cancelled, and the event comes off your calendar.

Mark how it went

After the call's time, click Mark done or No-show. Click Undo to put it back to Booked. The Bookings overview uses these for its no-show rate.

Good to know

  • Statuses: Booked, Awaiting payment (a paid call that's held while they pay), Done, No-show, Cancelled, and Not paid (the hold ran out).
  • Their booking page opens the page the client sees, with their links.
  • No video link? Click Add a join link and paste one. See Add video meetings.
  • You can always change a call, even when it's too close for the client to change it online.

Why can't I reschedule or cancel?

  • Your role. Viewers can see bookings but not change them. Reviewers, admins and owners can. See Roles and permissions.
  • The call has passed or is already cancelled. Only upcoming calls can be moved or cancelled.

Why did the refund fail when I cancelled?

The message "Cancelled, but the refund failed" means the call is cancelled but Stripe didn't return the money. Refund the order from Payments → Orders. See Orders, refunds and invoices.

Was this article helpful?
Reminders, cancellations and reschedulingThe emails clients get about their call, how they move or cancel it themselves, and when a paid call is refunded.PaymentsCharge for a callPut a price on a booking page or on the call offered after a form. Clients pay when they book, and the time is held while they pay.Add video meetings to callsGive every booked call its own Google Meet, Microsoft Teams or Zoom link, in the invitation, the reminders and on your calendar.How bookings workThe ways clients can book a call with you in OneForm, what the Bookings section holds, and how to get set up.