OneFormAI's work is paid for with OneAI Tokens, which come with your plan each month. Reports are usually what uses them most. Your forms keep working when tokens run out: only the AI writing pauses.
What uses tokens
| Action | Uses tokens? |
|---|---|
| OneFormAI drafting a report or document | Yes |
| Re-draft with OneFormAI in Review | Yes |
| Write with OneFormAI and Rewrite with OneFormAI on the Report tab | Yes |
| Write a sample report, after the month's free samples | Yes |
| The month's free sample reports | No |
| OneFormAI learning from your ratings | No |
| Documents with Write it with OneFormAI turned off | No |
| Sending a PDF you uploaded | No |
| Sending, scheduling and resending reports | No |
How many tokens a draft uses depends on its length and your plan. To see where you stand on a computer, click the tokens meter at the top of the page. It shows what's left this month and about how many more AI reports that covers.
When your tokens run out
- Forms keep taking responses. Clients notice nothing.
- New reports become a summary of the answers. Each one still lands in Review, with the note "This month's OneAI Tokens are used up, so this draft is a summary of the answers."
- Re-drafts don't run. The draft you have stays as it is.
- Reports set to send automatically wait in Review instead of going out as a plain summary.
Your alert list gets a OneAI Tokens email when the month's tokens are 80% used, and again when they run out.
Get more tokens
- Wait for the reset. Monthly tokens reset on the 1st. The tokens meter shows the date.
- Add tokens. Owners can buy extra tokens on the Billing page. Extra tokens are used after the monthly ones, and they don't expire.
- Change your plan. See Change or cancel your plan and pricing.
After adding tokens, open each summary draft in Review and click Re-draft with OneFormAI to have it written properly.
Good to know
- Monthly tokens don't roll over. What's left at the end of the month is gone on the 1st.
- The whole firm shares one balance. Every form and every teammate draws from it.
- For more on tokens across OneForm, see OneAI Tokens.
Why does a draft say OneFormAI is paused?
Besides tokens, OneForm has a daily safety limit on AI use for each firm. When it's reached, drafts become a summary of the answers until it resets at midnight UTC. Re-draft them later. Contact OneForm support if it keeps happening.